At Gideon Trails, we value your satisfaction and strive to provide high-quality products for every journey. This policy outlines how returns and refunds are handled for orders placed through our website.
Returns
We accept returns only for items that are defective, damaged upon delivery, or not as described. To request a return, please contact us within 7 days of receiving your order. The product must be unused, in its original packaging, and accompanied by proof of purchase.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or custom-made reasons. Please review the product description before placing your order to ensure clarity.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed by adjusting with your future order since all payments are made through cash-on-delivery.
Exchanges
In cases where items are defective or damaged, you may request an exchange for the same product (if available) instead of a refund. If the item is unavailable, we will arrange a suitable alternative or apply a refund to your next purchase.
How to Request a Return
To initiate a return or exchange, please contact us at [email protected].